Last updated: August 2026
Introduction
Tea House Holland respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We operate in compliance with the General Data Protection Regulation (GDPR) and applicable Norwegian data protection laws.
Data Controller
Tea House Holland is the data controller responsible for your personal data. Our contact details are:
Tea House Holland
Storgata 42
0182 Oslo
Norway
Email: [email protected]
Information We Collect
We may collect the following categories of personal data:
- Identity Data: Name, title, and similar identifiers you provide when completing forms or creating an account.
- Contact Data: Email address and postal address for delivery and communication purposes.
- Transaction Data: Details of products and services you have purchased, including payment information (processed securely through third-party payment providers).
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform information collected automatically when you visit our website.
- Usage Data: Information about how you use our website, products, and services.
- Preference Data: Tea preferences and other information you voluntarily share to help us personalise your experience.
How We Collect Your Data
We collect data through:
- Direct interactions when you fill in forms, subscribe to services, or correspond with us
- Automated technologies such as cookies when you interact with our website
- Third-party sources including payment processors and analytics providers
How We Use Your Data
We use your personal data for the following purposes:
- To fulfil orders and deliver products to you
- To manage your subscription and membership
- To respond to your enquiries and provide customer support
- To send you relevant updates about your orders and services
- To improve our website and services based on usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: Processing necessary to fulfil our contractual obligations to you
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Processing required to comply with applicable laws
- Consent: Where you have given explicit consent for specific processing activities
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order and transaction records are retained for seven years to comply with accounting regulations. Marketing preferences are retained until you withdraw consent.
Your Rights
Under GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and service providers who have a business need to access it.
Third-Party Services
We may share your data with trusted third parties who assist us in operating our website, conducting our business, or servicing you. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our website or contacting you directly.
Contact and Complaints
If you have questions about this policy or wish to make a complaint, please contact us at [email protected]. You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).